Answers tied to the product that exists.
Start with the topic closest to what you were doing. If the app cannot complete an action it should say so plainly, and never claim your data changed when it did not.
Scan and identification
Use a clear, straight-on image with the card edges visible. Confirm the exact set, collector number, language, and finish before saving. A low-confidence result is a candidate, not a confirmed identity.
Collection and backup
Your Vault holds confirmed printings. Export CSV or JSON from Account Center, and download a broader private backup before destructive changes. Imports and restores should always be previewed before they write.
Alerts and notifications
Alerts apply only to exact targets you create. Delivery states distinguish queued, delivered, failed, and unavailable. Email and push cannot be promised until their providers are configured.
Account and subscription
The web app shows the entitlement attached to your account but never takes payment. Manage or cancel in the App Store or Google Play account that sold the subscription. Account deletion is available under Account Center with typed confirmation.
Still stuck
Email support@owned.app with the page you were on, what you expected, and the visible error.
Never send a password, a one-time code, full payment details, or an unredacted private backup. Nobody here will ask you for any of them.